Serving Your Needs
Improve Organizational Performance
Work Process Documents
Pass on the knowledge and skills of your expert performers and managers in well-organized documents that focus on the job's prerequisite knowledge and skills, task steps, and performance criteria. Project Highlight
Job Aids
Facilitate accurate, immediate task performance with appealing "cheat sheets" that keep your staff up to speed.
Organizational Handbooks
Inspire a higher level of performance and commitment with a broad vision of organizational roles and processes. Project Highlight
Deliver Professional Product Documentation
User Guides
Gain your customers' loyalty and showcase your product by enabling users to make the most of your products' features and functions. Project Highlight
Help
Reach online or application users with embedded and external user assistance. Project Highlight
Installation, Service, and Administrator Manuals
Provide product support staff with complete, task-oriented technical information.
Reduce Support Costs
FAQs
Empower users to solve their own problems with well-crafted questions and answers.
Software Demos
Show users how to use your application with short videos of common procedures. Project Highlight
Transfer Knowledge
Training Courses
Improve adoption rates and user performance with instructor-led or web-based training courses.
Transfer-of-Information Events
Use your developers to train sales and support staff prior to rolling out a new product or version. TCC provides the instructional design infrastructure so your developers can focus on providing the technical information. Project Highlight
Develop your Tech Comm Capability
Organizational Development Consulting
Audit your technical communications functions and create a roadmap for your department.
Custom Technical Writing Training
Enhance the writing capacity of your staff with seminars and courses designed to meet your needs.